FAQs

About BeCandle

BeCandle begins with one’s spirit of experiment to a team of passionate artisans, the fragrance together with the vibration of Sai Kung, an old town in Hong Kong. A decade of focus on sourcing the best materials, aiming to create high quality fragrance products for customers, all infused in each product that you love and enjoy.

BeCandle’s candles are made out of a mixture of soy and vegetal wax, lead-free cotton wick, fine fragrances, and essential oil.

Yes. Please make sure your container's material and shape is heat-resistant and suitable for a refill. The price for refillery is $0.9HKD per gram. The refilled candles will be ready for pick-up in 10 working days.

Certainly. You may return the containers in our Sai Kung shop.

Candle Specification

To avoid candle tunneling
Let it burn until the candle surface is melted: It should take at least 1-2 hours each time.

To preserve quality
Do not burn your candle longer than 4 hours.

To prevent a large frame and container blackening
Always trim your candle wick to 5mm to 1cm before each burn.

To avoid heat damage to the surface
Do not burn the candles below 5mm from the base.

Below is a list of the actual size of each candle. 

Below is a list of approximate burn time of our candles: 

All BeCandle’s products are made with an intention for safe use to adults, children, and pet alikes. BeCandle’s products are not tested on animals, for best results, all products should be used under the directions from the product’s warning label. Since each pet has a different sensitivity and tolerance to their environment, should any concern arise about using BeCandle’s products around pets, please consult veterinarians directly. 

Not necessarily. BeCandle manufactures candles with ingredients that are certified to be safe and approved for use in candles. (e.g IFRA certified fragrance).

Business Inquiry

Thank you for your interest in BeCandle! Please contact us at:info@becandle.com.hk.

Surely. Please visit www.becandle.com.hk/pages/customize or contact us at info@becandle.com.hk for further details.

Order and Shipping

Yes, we do. BeCandle offers shipment globally. Shipment charges apply and vary, you may see the shipping charge on the check out.

BeCandle takes 7 working days to process and dispatch the order.

If you would like to make any change to an order you have placed, please contact us as soon as possible at info@becandle.com.hk,  with your Order Confirmation Email. Once your order status has changed to “SHIPPED”, no changes can be made.

Once your order is dispatched, BeCandle will send you a Shipment Notification by email with the information of the courier used and the tracking number of your order in it.  (check your spam folder in case you did not receive a notification).

Please contact us at info@becandle.com.hk within 3 days of receipt, stating the problem and attach relevant photos if possible.